Deciding who to trust with your mental health is one of your most important decisions. CFGC is here to help healing happen.
Child & Family Guidance Center is committed to ensuring that quality mental healthcare is accessible to everyone in our community. We accept a variety of insurance plans, including Medicaid, Superior CHIP, Aetna, Blue Cross Blue Shield, TRICARE, UnitedHealthcare, and many other private insurance plans.
For individuals and families who are uninsured or underinsured, CFGC offers a sliding fee scale program based on household income and the number of family members living in the home. We believe that financial limitations should never prevent someone from receiving the support and care they need.
How to Access Services
Our staff is available to help you understand your insurance benefits, discuss payment options, and determine eligibility for our sliding fee program. If you have questions about coverage or payment, please contact our office at 903-893-7768.
To inquire about making an appointment for therapeutic services, or if you have questions about coverage or payment, please fill out our appointment request form, call 903-893-7768, or come by our office during business hours Monday - Thursday.
Complaints/Questions
NOTICE TO CLIENTS:
Complaints/questions about treatment can be addressed in the following ways(s):
1. Begin by discussing the concern with your therapist. Often, open communication will clear up misunderstandings or simple problems.
2. If you are not satisfied with the outcome of your conversation, please contact the Clinical Director or Executive Director. If at any time you believe that you have been treated unethically or that your rights as a client have been violated, you have the right to contact your therapist’s licensing board:
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.
Texas Behavioral Health Executive Council
333 Guadalupe St, Tower 3, Room 900
Austin, Texas 78701
